Easy Refund
Last updated: August 10, 2026
Overview
At Teejaa AI Marketplace, we sell digital products including AI workflow templates, prompt packs, playbooks, frameworks, guides, and other downloadable resources.
Because our products are delivered digitally and can be accessed immediately after purchase, all digital product sales are generally final.
We do not accept physical returns or exchanges for downloadable products.
Refund Eligibility
Although digital purchases are generally non-refundable, we may consider a refund in the following situations:
- You were charged more than once for the same order.
- You purchased the same product accidentally more than once.
- The purchased file is technically defective or cannot be downloaded due to an issue on our side.
- The delivered file is materially different from the product description.
- A technical problem prevents you from accessing your purchased product and we are unable to resolve the issue.
- There was an unauthorized or fraudulent transaction, subject to verification.
Refund requests should be submitted within 30 days of the original purchase.
Non-Refundable Situations
Refunds generally will not be provided when:
- You have already downloaded or accessed the digital product and simply changed your mind.
- You no longer need or want the product.
- The product did not meet expectations where its description accurately represented what was included.
- You purchased the wrong product.
- You did not review the product description before purchasing.
- You purchased a product for a purpose different from its stated intended use.
- You failed to download the product during the available download period.
- You purchased the product outside of the applicable refund period.
- You request a refund because of changes in third-party software, AI models, platforms, APIs, or services that occur after purchase.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us.
After verification, we may refund the duplicate transaction or provide another appropriate resolution.
Defective or Incorrect Files
If a file is corrupted, incomplete, inaccessible, or materially different from the product that was advertised, please contact us at:
Please include:
- Your name
- Order number
- Email address used for the purchase
- Product name
- A description of the problem
- Relevant screenshots or error messages, if applicable
We will investigate the issue and, where appropriate, provide a replacement file, corrected download, alternative access, or refund.
Download Problems
If you are unable to download your purchase, please contact us before requesting a refund.
We will first attempt to restore access or provide a working download link.
If we are unable to resolve the problem within a reasonable period, we may issue a refund at our discretion.
Refund Process
If your refund request is approved, the refund will normally be issued to the original payment method used for the transaction.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
You will receive confirmation once the refund has been initiated.
Late or Missing Refunds
If a refund has been approved but you have not received it:
- Check your original payment account.
- Contact your payment provider or bank, as processing times can vary.
- If the refund still has not appeared, contact us at info@teejaa.com with your order number.
Sale and Promotional Products
Unless otherwise stated on the product page, promotional pricing does not create a separate refund entitlement.
Digital products purchased during a sale remain subject to this Refund & Returns Policy.
Exchanges
Because Teejaa products are digital downloads, we generally do not offer exchanges.
If you received an incorrect or defective product, contact us at info@teejaa.com and we will review the issue and provide an appropriate solution.
Product Updates
Some Teejaa products may receive updates, improvements, corrections, or additional resources.
Where a product is advertised as receiving updates, those updates are provided according to the terms stated on the individual product page.
Changes to third-party AI models, software, APIs, platforms, pricing, or services are outside Teejaa’s control and do not automatically qualify a purchase for a refund.
Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact us immediately at:
We may request additional information to verify the transaction and determine the appropriate resolution.
Contact Us
If you have questions about this Refund & Returns Policy or need assistance with a purchase, please contact:
Teejaa AI Marketplace
Email: info@teejaa.com
Website: www.teejaa.com
We will review refund and support requests on a case-by-case basis and work to resolve legitimate technical or fulfillment problems fairly.